Amator Terms of Service

Version 2.1 — in force from 2026-09-01

This is a courtesy translation. The contract is governed by Polish law and in case of any discrepancy the Polish version prevails.

§1. General provisions

1. These Terms govern the provision of services by electronic means through the mobile application and website Amator (amator.app) — the „App".

2. The provider and operator of the App is:

   AMATOR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ registered office: ul. Stefana Okrzei 1A lok. 5E, 03-715 Warszawa, Polska, entered in the register of entrepreneurs of the National Court Register kept by Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIV Wydział Gospodarczy Krajowego Rejestru Sądowego, KRS: 0001253869, NIP (VAT ID): 1133207315, REGON: 545251651, share capital: 20 000,00 zł, e-mail: [email protected]

   — the „Operator".

3. Contact for all matters concerning the App: [email protected]. The Operator replies electronically and does not rely solely on automated tools.

4. Single point of contact under Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act, „DSA"), for authorities and for Users alike: [email protected]. Communication languages: Polish and English.

5. These Terms constitute the terms of service required by Article 8 of the Polish Act on the provision of services by electronic means and are made available free of charge before the contract is concluded, in a form allowing them to be obtained, reproduced and stored.

6. Using the App requires acceptance of these Terms. A User who does not accept them may not use the App.

§2. Definitions

1. App — the Amator mobile application (iOS, Android) and its browser/PWA version at https://web.amator.app.
2. User — a natural person who is at least 16 years old and holds an Account.
3. Account — the set of resources and permissions assigned to a User.
4. Profile — the User's data presented in the App to the extent set by the User's privacy settings.
5. Event — a match, training session or other sports activity published in the App.
6. Organiser — a User who creates an Event; governed additionally by the Event Organiser Terms.
7. Team — a group of Users created in the App.
8. Venue — a pitch, hall, sports complex or other place whose catalogue data is presented in the App.
9. Partner — a business presenting an offer or reward in the App.
10. Coins — loyalty points governed by the separate Coins & Rewards Programme Terms.
11. User Content — any material posted by a User (descriptions, photos, avatars, logos, banners, comments, names).
12. Paid Services — App features available for a fee, including paid tariff plans.

§3. Scope of services provided by electronic means

1. The Operator provides the following services free of charge: a) an Account and Profile with privacy settings, b) searching for, publishing and joining Events, c) creating and running Teams, d) browsing the Venue and pitch catalogue, e) presentation of Partner offers and rewards, and the Coins & Rewards Programme, f) in-app and push notifications about Events the User takes part in, g) optionally joining an external group chat (Telegram) created for the participants of an Event.
2. The Operator may provide Paid Services under §11.
3. The Operator is not the organiser of Events. The App is a noticeboard and an organisational tool. The Operator is not a party to arrangements between Users, including financial arrangements between participants and an Organiser or a venue manager.
4. Venue data is informational and catalogue-only. The App does not allow Venue booking and does not act as an intermediary in bookings, unless the Operator expressly launches such a feature and announces it in the App.

§4. Technical requirements

1. Required: a device running a supported version of iOS or Android, or a current web browser; internet access; a valid e-mail address or phone number; and a current version of the App.
2. The Operator supplies updates to the App's software layer. Using an outdated version may prevent some features from working.
3. Users are prohibited from supplying unlawful content (Article 8(3)(2)(b) of the Polish Act on the provision of services by electronic means).
4. The Operator informs Users of risks typical for electronic services (malware, phishing, session hijacking) and recommends up-to-date security software and never sharing login credentials.

§5. Registration, Account and age

1. Registration is free and available via: phone number (SMS code verification), e-mail address, Google Sign-In or Apple Sign-In.
2. The App may only be used by persons who are at least 16 years old. By creating an Account the User declares that they have reached that age.
3. This limit follows from the fact that the App is built around a public Profile, contact with other adult participants and processing based on consent, for which Article 8 GDPR requires the age of 16 in Poland. The App is not directed at children and is not designed for minors below 16.
4. Where the Operator has reasonable grounds to suspect that an Account belongs to a person below 16, the Operator: a) suspends the Account and stops public presentation of the Profile, b) informs the User and allows 14 days to clarify, c) failing clarification — deletes the Account and the related personal data.
5. One User may hold one Account. Accounts may not be shared or resold.
6. The User provides true data to the extent functionally required and informs the Operator without delay if control over the Account is lost.
7. The contract is concluded for an indefinite period when the Account is created and these Terms are accepted.

§6. Rules of use

1. It is prohibited in particular to: a) post unlawful, vulgar, offensive or discriminatory content, or content inciting violence or hatred, b) post sexual content, and in particular any content involving minors, c) harass or intimidate others, or disclose other people's data without their consent, d) impersonate any person or entity, e) post advertising without the Operator's consent, f) scrape data, circumvent security measures or test vulnerabilities without the Operator's written consent, g) use the App for purposes contrary to law or to these Terms.
2. Names of Events, Teams and Profiles must comply with paragraph 1.
3. The User is liable for their User Content and for their conduct at Events.

§7. User Content

1. The User declares that they hold the rights to the User Content posted and that it does not infringe third-party rights, in particular copyright, personal rights and data-protection law.
2. The User grants the Operator a non-exclusive, royalty-free licence to use the User Content only to the extent necessary to provide the services (storage, technical reproduction, presentation in the App according to privacy settings, thumbnail generation), for as long as the content is stored in the App.
3. The licence expires when the User deletes the content, save for backups removed in the ordinary retention cycle.
4. The Operator acquires no copyright in User Content and does not use it for advertising without separate consent.

§8. Illegal content, moderation and appeals

1. Anyone may report content they consider unlawful to [email protected], or through the in-app reporting feature where available. A notice should contain: the reasons, the exact location of the content (link or identifier), the notifier's contact details and a statement of good faith and accuracy (Article 16 DSA).
2. The Operator confirms receipt, handles the notice in a timely, non-arbitrary and objective manner, and informs the notifier of the decision and of available redress.
3. The Operator may — proportionately to the infringement — remove content, restrict its visibility, warn the User, suspend or delete the Account, or restrict the ability to publish Events.
4. The Operator informs the User of any restricting decision, stating: its scope and duration, the facts and circumstances relied on, the legal or contractual ground, whether automated means were used, and the available redress (Article 17 DSA).
5. Moderation decisions are taken by a human. Automated tools may only be used as an aid in initial detection.
6. Appeal: the User may appeal within 6 months by writing to [email protected]. The appeal is handled by a person not involved in the original decision. Using the appeal does not limit the right to court proceedings or to a complaint to the competent authority.
7. The Operator notifies law-enforcement authorities where it suspects a criminal offence involving a threat to the life or safety of persons (Article 18 DSA).
8. After a prior warning, the Operator may suspend for a reasonable period the provision of services to Users who frequently post manifestly illegal content, and the handling of notices from persons who frequently submit manifestly unfounded notices.

§9. Events and safety

1. Events are created and run by Organisers. The Organiser's duties are set out in the Event Organiser Terms, acceptance of which is a condition for publishing Events.
2. Participation in an Event is at the User's own risk. The Operator provides no medical care, insurance or supervision over an Event and does not verify the technical condition of Venues.
3. Users assess their own health and the suitability of an Event for their abilities. The Operator recommends personal accident insurance.
4. The Operator does not verify the identity, qualifications or criminal record of Users. Phone-number verification is purely technical and is not identity verification.
5. Telegram group chats are a third-party service, optional for the User, and subject to that provider's terms. The Operator does not moderate them.

§10. Coins & Rewards Programme

1. The App may award Coins for activity. Coins are not electronic money, a payment instrument or a means of payment, cannot be exchanged for cash and are not transferable.
2. The rules for earning and spending Coins and for collecting Partner rewards are set out in the Coins & Rewards Programme Terms.
3. Partner offers and rewards are fulfilled by Partners. The Operator is not the seller or service provider for those offers unless expressly stated otherwise.

§11. Paid Services

1. The core scope of the App is free of charge.
2. The Operator may offer Paid Services, including paid tariff plans for Users and Partners. Before any paid contract is concluded the Operator states: a description of the service, the total price including taxes, the billing period, the method and time of payment, the duration of the contract and how to terminate it.
3. Ordering a Paid Service requires express confirmation via a button unambiguously labelled („Order with obligation to pay" or equivalent). The Operator promptly confirms the contract on a durable medium.
4. Right of withdrawal. A consumer — and a natural person concluding a contract directly related to their business activity where the contract is not of a professional character for them — may withdraw from a distance contract within 14 days without giving reasons. A statement sent to [email protected] suffices.
5. If the User requests that a Paid Service start before the withdrawal period ends, the Operator collects the User's express consent to start and their acknowledgement that, once the service is fully performed, the right of withdrawal is lost; where performance is partial, the User pays for what was performed up to withdrawal.
6. Contracts for the supply of digital content or digital services are additionally governed by Chapter 5b of the Polish Consumer Rights Act, including the remedies for lack of conformity.
7. Cancelling a Paid Service does not delete the Account or remove access to the free scope of the App.

§12. Liability

1. The Operator is liable for the proper provision of the services under generally applicable law. Nothing in this section limits the Operator's liability towards consumers where such limitation would be impermissible.
2. The Operator is not liable for: the course and consequences of Events; acts and omissions of Users, Organisers, Partners and venue managers; the accuracy of information supplied by Users; settlements between Users; content in external services (including Telegram groups); and interruptions caused by force majeure or third parties — unless the damage was caused by the Operator's wilful misconduct or gross negligence, or to the extent that liability cannot be excluded towards a consumer.
3. The Operator makes every effort to keep the App available, but reserves the right to technical breaks; planned breaks are announced in advance where feasible.

§13. Complaints

1. Complaints about the App should be sent to [email protected] with a description of the problem and contact details.
2. The Operator handles complaints within 14 days for consumers and 30 days in other cases.
3. Failure to respond within the period in paragraph 2 towards a consumer means the complaint is upheld.

§14. Termination and Account deletion

1. The User may terminate at any time by deleting the Account. Deletion is free of charge, requires no reason and takes effect without a notice period.

2. Account deletion is available: a) in the App settings, b) on the profile setup screen, next to the log-out option, c) on the required-consents screen — a User who does not accept these Terms does not have to accept them in order to leave, d) on request sent to [email protected].

3. What deletion does. The Operator shows the full list before you confirm: a) your signups for upcoming Events are cancelled and the spots released — the Organisers of those Events will see that you are not coming; b) unused Coins are forfeited and are neither paid out nor exchanged (§10(1)); c) your Profile becomes unavailable and personal data is erased or anonymised in line with the Privacy Policy.

4. When deletion cannot happen straight away. The Account cannot be deleted while the User: a) is the Organiser of upcoming Events — other Users have planned their time around them, and only the Organiser can open the Venue and settle participation. Cancel those Events first or wait until they are over; the App lists them; b) holds money on the Account (applies to paid services once they launch) — the balance must be spent or refunded first.

5. Deferred deletion. If the User has already paid for an upcoming Event, the Account is deleted automatically once the last such Event is over (no sooner than 24 hours afterwards). Until then: a) the App shows the deletion date and the Events that determine it, b) the Account works normally and the User may withdraw the deletion request at any time, c) joining another paid Event in the meantime moves the date accordingly.

   The deferral exists solely to preserve the record of the settlement between the User and the Organiser; it does not restrict the right to erasure (Article 17 GDPR), which we handle as described in the Privacy Policy.

6. The Operator may terminate on 14 days' notice for important reasons (discontinuation of the service, legal or technological change), or with immediate effect in the event of a material breach of these Terms, in particular posting unlawful content or acting to the detriment of others.

7. Content needed to document historical Events (the fact of participation, results, ratings) may be retained in anonymised form — without your name, photo or contact details.

§15. Changes to the Terms

1. The Operator may amend these Terms for important reasons: changes in law, changes in the scope or manner of the services, introduction of Paid Services, security considerations, or decisions of authorities or courts.
2. Changes are announced in the App and — where an e-mail address is held — by e-mail, at least 14 days in advance.
3. Continued use after the effective date requires re-accepting the Terms in the App. Refusal terminates the contract on that date and entitles the User to delete the Account at no cost.
4. Paid contracts concluded before the change remain on the previous terms until the end of the paid billing period.

§16. Final provisions

1. Polish law applies. The choice of law does not deprive a consumer of the protection of mandatory provisions of the law of their habitual residence.
2. Consumers may use out-of-court complaint and redress mechanisms, including mediation before the Provincial Inspectorates of Trade Inspection and assistance from the district (municipal) consumer ombudsman. The Operator does not undertake to use out-of-court dispute resolution unless it states otherwise.
3. Disputes with non-consumer Users are settled by the court competent for the Operator's registered office.
4. Annexes to these Terms: the Privacy Policy, the GDPR Information Notice, the Cookies and Local Storage Policy, the Event Organiser Terms and the Coins & Rewards Programme Terms.
5. If any provision is or becomes invalid or ineffective, the remaining provisions stay in force.